Account and Personal Data Deletion Process

Effective date: December 1, 2023
Last Updated: April 16, 2026

This page informs you of how to request the deletion of your Account and Personal Data when you use our Service.

Deletion of Account and Personal Data

You can request deletion of your Account and Personal Data in a number of ways, depending on how your account was created.

• If you created your account using the Sign in with Email option or migrated from Facebook to our Sign in with Email system, you can delete your account within the app. Simply click the Settings cog button in the bottom left corner, select Deactivate Account, and follow the on-screen instructions.
• If you use Facebook to login and interact with our app, your can follow the instructions on the Facebook support website here: https://www.facebook.com/help/170585223002660
• If you created an account using an Android or Apple phone or tablet device, you can navigate within the app to the Settings page and choose the Deactivate Account option, and follow the on-screen instructions.
• You may also email us at support@cartelpoker.co.uk to request deletion of your Account and Personal Data and we will be happy to help.

You have the right to request the deletion of Your Account and Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:

• Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with any Privacy or Data Acts set by local or international governments (for example, but not limited to, CCPA or GDPR).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if You previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which You provided it.

Account Deactivation and Deletion Timeline

When you choose to delete your account, your account will first be placed into a deactivated state. During this period, your profile will no longer be visible to other users and you will be logged out of the Service.

You have a period of 30 days from the date of deactivation to restore your account. You can do this at any time by logging back into your account, which will cancel the deletion request and restore your data.

If you do not log back in within this 30-day period, your account and associated personal data will be permanently deleted from our systems. This process is irreversible.

Contact Us

If you have any questions about deleting your Account and Personal Data, please contact us:

• By email: support@cartelpoker.co.uk